Terms & Conditions

1. Nature and Applicability of Terms

Utkal Healthcare Limited operates the website utkalhospital.com and provides services through Partners. The Terms and Privacy Policy constitute a binding agreement between the hospital and users.

The agreement applies to:

• Patients, representatives, attendants, relatives, friends, or affiliates
• Website users generally

Users must read the agreement regularly, as modifications may occur. Continued website use after changes indicates acceptance. The agreement is governed by Indian law, including the Indian Contract Act 1872, Information Technology Act 2000, and related rules.

2. Conditions of Use

Users must be at least 18 years old to register and use services. By registering or using the website, users confirm they meet age requirements and have authority to use the platform and agree to comply with all terms.

3. End-User Account and Data Privacy

Information Collection

The hospital collects device information, location data, and usage analytics to improve services. "Utkal Hospital and its Partners may collect information relating to the devices through which you access the Website."

Account Responsibility

Users must maintain password confidentiality and are responsible for all account activity. Unauthorized use must be reported immediately to info@utkalhospital.in.

Information Accuracy

"If a User provides any information that is untrue, inaccurate, not current or incomplete...Utkal Hospital has the right to discontinue the Services."

Contact Updates

Users must keep mobile numbers and email addresses current. The hospital is not responsible for missed notifications due to outdated contact information.

Health Records

Users can manage personal health records through two categories:

• Patient-created information (user-generated)
• Utkal Hospital-created information (from medical services)

Users bear sole responsibility for accuracy of patient-created data and indemnify the hospital against related issues.

Health Reminders

Notification services are supplementary only. "Utkal Hospital is not liable if for any reason a reminder or notification is not delivered to you."

Dependent Records

Users registering dependents assume responsibility for those records and related obligations.

4. Listing Content and Disseminating Information

Practitioner Information

The hospital displays practitioner profiles including specialization, qualifications, fees, and location. "Utkal Hospital takes reasonable efforts to ensure that such information is updated at frequent intervals" but cannot guarantee accuracy.

Service Disclaimers

"The Services provided by Utkal Hospital...are provided on an 'as is' and 'as available' basis, and without any warranties."

Third-Party Links

The hospital is not responsible for linked websites' content, accuracy, or reliability. "Inclusion of any link on the Website does not imply that Utkal Hospital endorses the linked site."

Technical Issues

The hospital assumes no responsibility for viruses or equipment damage from website access or downloads.

Fraudulent Information

The hospital may suspend access and publicly declare suspension if users provide fraudulent or false information, with users liable for resulting losses.

5. Booking Appointments, Diagnostic Tests, Ordering Medicines and Interaction with Medical Service Providers

Appointment Confirmation

The hospital cannot guarantee confirmed appointments or prevent cancellations, postponements, or rescheduling by providers.

Telemedicine Services

Conversations via video, voice, chat, or text are recorded and stored per the Privacy Policy.

User Interactions

"Any interactions and associated issues with other Users...is strictly between you and the other Users" with the hospital not responsible.

Medical Advice Disclaimer

"The Services are not to provide any healthcare or medical advice or diagnosis."

Provider Liability

The hospital is not liable for:

• Wrong medication or treatment quality
• Provider no-shows or unavailability
• Appointment cancellations or fee variations
• Medical complications after service use

Feedback

The hospital is not liable for user feedback about providers and may moderate or withdraw feedback options at its discretion.

6. Online Payment on Website

Payment Gateway

Online payments are processed through third-party gateways. "This transaction will be governed by the terms and conditions and privacy policy of the third party payment gateway."

Payment Liability

The hospital is not responsible for failed transactions, bank declines, or third-party payment processor failures.

Cancellation and Refund Policy

7. No Doctor Patient Relationship - Not for Emergency Use

No Medical Relationship

Information provision does not create a doctor-patient relationship. "The provision of such Information does not constitute an opinion, medical advice, or diagnosis or treatment."

Informational Purpose Only

Users rely on information at their own risk. The hospital is not liable for decisions based on website content.

Emergency Services

Users facing medical emergencies should contact ambulance services, hospitals, or doctors directly rather than using the website.

8. Content Ownership and Copyright Conditions of Access

Content Types

• User-generated content
• Content belonging to Utkal Hospital and Partners

Copyright Protection

"Reproduction, re-transmission, public and/or commercial use of any or all the material on the Website and App are prohibited."

Authorized Use Only

Users may view and access content solely for ordering, receiving, delivering, sharing, storing, and communicating per the agreement.

Intellectual Property

"The logos, service marks and trademarks...are the property of Utkal Hospital or its Partners" and users cannot use them without authorization.

Third-Party Content

Users cannot distribute copyrighted content without owner permission.

9. Reviews and Feedback

User Responsibility

Users are solely responsible for submitted feedback, ratings, and reviews.

Intermediary Role

The hospital's role is limited to that of an "intermediary" under the Information Technology Act 2000, disclaiming responsibility for review content.

Prohibited Content

Users cannot post content that:

• Infringes third-party rights
• Violates applicable law, including IG Rules and SPI Rules

Feedback Contact

The hospital may contact users via phone, email, SMS, or electronic means for feedback purposes, and users agree to cooperate.

10. Rights and Obligations Relating to Content

Prohibited User Content

Users cannot upload, display, or share information that:

• Belongs to others without rights
• Is "grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic"
• Harms minors
• Infringes patents, trademarks, or copyrights
• Violates existing laws
• Contains misleading origin information
• Impersonates others
• Contains malicious software or code
• Threatens Indian sovereignty or public order

Prohibited User Actions

Users cannot:

• Violate website security or integrity
• Transmit disruptive or competitive information
• Submit incomplete, false, or inaccurate information
• Make unsolicited communications
• Use automated tools (spiders, robots) to navigate
• Reverse engineer website components
• Copy Utkal Hospital Content
• Frame or deep-link content

Content Removal

Upon learning of violations, "Utkal Hospital...shall be entitled to remove or disable access to the material or information that is in contravention."

Account Termination

Non-compliance allows immediate access termination and content removal.

Information Disclosure

"Utkal Hospital may disclose or transfer User-generated information to its affiliates or governmental authorities" as permitted by law.

11. Intellectual Property Rights

"The contents of the Website and App are protected by intellectual property laws of India including without limitation to trademark and copyright laws."

Hospital or Partner-owned trademarks cannot be used without express authorization.

Users cannot upload, post, or distribute copyrighted content without owner permission. Unauthorized distribution can result in "personal liability or criminal prosecution."

12. Termination

Suspension/Termination Grounds

The hospital may suspend or terminate access when:

• Users breach agreement terms
• Third parties report rights violations
• Hospital cannot verify submitted information
• Reasonable grounds for illegal or fraudulent activity exist
• User actions may create legal liability or contradict hospital interests

Access Loss

Terminated users cannot continue using the same account, different accounts, or re-register.

Data Loss

"On termination of an account...such User shall no longer have access to data, messages, files and other material."

Backup Responsibility

"The User shall ensure that he/she/it has continuous backup of any medical services."

13. Disclaimer of Warranties

"All information available on the Website or App...is provided on the condition that the User will make independent determination."

Information does not constitute invitation or recommendation for hospital services and is not professional advice substitute.

"All information...is provided to you 'as is' without warranty of any kind either express or implied."

The hospital is not liable for "special, direct, indirect or consequential damages" from information use.

14. Limitation of Liability

"Utkal Hospital neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained."

"In no event shall Utkal Hospital or its Partners be liable for any direct, indirect, punitive, incidental, special, consequential damages." Damages excluded include:

• Service use or inability to use
• Unauthorized access or data alteration
• Service-related matters
• Data loss or profit loss
• Website/app unavailability

The hospital is not responsible for service delays or inability to use services.

"The user understands and agrees that any material and/or data downloaded...is done entirely at his/her own discretion and risk."

15. Indemnity

Users agree to indemnify and protect the hospital, affiliates, officers, directors, employees, consultants, licensors, agents, and Partners from "any and all third party claims, losses, liability, damages, and/or costs" arising from:

• Website access or service use
• Agreement violation
• Intellectual property infringement

Users must assist in defending claims at their own expense.

16. Applicable Law and Dispute Settlement

"This Agreement...will be governed by the laws of India."

"The courts at Delhi shall have exclusive jurisdiction over any disputes arising out of or in relation to this Agreement."

17. Contact Information - Grievance Officer

Users experiencing violations of IG Rules Rule 3 should contact the grievance officer.

18. Severability

If any agreement provision is deemed unenforceable, that provision is excluded while the remainder remains effective, interpreted to give maximum effect to the excluded provision's original intent.